CUSTOMERS

We strive to be customer-centric in everything we do – and we’ve got it down to a fine art.

OUR SUPPLY CHAIN EXPERTISE KEEPS CUSTOMERS SATISIFIED

At DHL Resilience360 we are committed to helping our customers manage their global risks exposure in a tactical and strategic way. With our risk management tool, we support both small and large companies in maintaining and protecting their business operations.

Abbott Laboratories
Evonik
Schneider Electric
Cisco
Andritz Group
SOS Children’s Villages
DU PONT
Schmitz Cargobull
ZF
Deutsche post DHL Group

WHAT CUSTOMERS ARE SAYING

Abbott Laboratories
Joe Robinson
Director, Global Crisis and Business Continuity Management (former)

"We use Resilience360 to get a better understanding of the risks affecting our entire supply chain. Before, if there was a major disruptive event in a particular region, we had to check with our purchasing people to see if there were any suppliers affected. Now we can maintain a supplier database in the system, and it automatically informs us of any event that might affect them."

Evonik
Robert Schmidkunz
Head of Logistics Security

“Through actively monitoring supply chains, Evonik is supporting the transport-risk analyses that have already been introduced successfully. With this tool, we are also contributing to the digitalization of our supply chain processes.”

Schneider Electric
Ciaran McAteer
Strategic Supplier Manager Transport Strategy

“Our deployment of Resilience360 has enabled the increased visibility which allows supply chain disruptions to be anticipated, communicated across the business and mitigation actions undertaken. This is an essential tool for Schneider’s seven regional Transport Control Towers”

Cisco
Daniel Stewart
Senior Manager, Service Operations, Cisco Asia-Pacific

“Resilience360 has helped us become more systematic in the way potentially disruptive events are identified, categorized and communicated to mitigate risk.” Daniel Stewart, Senior Manager, Service Operations, Cisco Asia-Pacific

Andritz Group
David Zrost
Head of Corporate Security

“DHL Resilience360 Risk Assessment provides a macro-level overview that helps us focus our additional intelligence work on the most vulnerable locations and the most significant risks.”

SOS Children’s Villages
Andreas Papp
International Director of Emergency Response

“The use of DHL Resilience360 will improve emergency preparedness for our SOS Children’s Villages and provide response guidelines. By increasing speed, extent and efficiency of response operations and improving the coordination of our network worldwide, this tool will enable our colleagues on all levels to respond with adequate measures and in a comprehensive and coordinated manner as soon as possible”

DU PONT
An D’haenens
Logistics Manager EMEA

"This assessment was an eye-opener, because we never looked at supply chain risk holistically before. Now we know where the risks are."

Schmitz Cargobull
Peter Schonefeld
Head of Supply Chain Management

"With Resilience360, we gain better visibility of our end to-end supply chain, and we’re aiming to expand this view to our first tier suppliers and our outbound supply chains. By integrating Incident Monitoring functionality into our supply and delivery processes, we are able to anticipate events and avoid disruptions, and reserve alternative resources before the competition can, effectively safeguarding the delivery of each customer order."

ZF
Peter Heim
Senior Manager Logistics

"This pilot exceeded expectations. It shows the value of risk assessment and constant incident monitoring, and makes a strong case for supply chain risk management across the business."

Deutsche post DHL Group
Frank Ewald
Head of Corporate Security

"Due to our massive footprint, it is almost always the case that a security situation arising anywhere in the world has consequences for certain parts of DPDHL’s business. Bearing this in mind, Resilience360 brings an enormous boost to the efficiency and effectiveness of our global security situation monitoring capabilities by equipping our security staff with leading-edge tools and methodologies."

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