RISK RESPONSE

Risk Response is a dedicated logistics and risk control tower that evaluates the potential impact of supply chain disruptions when they occur by interacting with the supply chain partners of the customer.

DHL RESILIENCE360 EFFECTIVELY EXECUTES ALTERNATIVE
SCENARIOS AND REROUTING

Risk Response is a dedicated logistics and risk control tower that evaluates the potential impact of supply chain disruptions when they occur by interacting with the supply chain partners of the customer. Furthermore, it identifies mitigation strategies, like alternative transportation modes or different routes, and manages the execution of those strategies in collaboration with stakeholders in the business.

With Risk Response, companies get a complete picture of the options available to them in the event of disruption, ensuring they pick the most robust and cost effective solution. When not responding to a specific risk incident, the control tower performs a data-gathering and reporting role: continually updating information on evolving risks, surveying supplier business continuity plans and reviewing potential mitigation strategies across the customer’s network.

24/7 MONITORING INCIDENTS
IMPACT ANALYSIS & ALERTING
EXECUTION OF PREDEFINED MANDATES
WEEKLY RISK REPORTING
CONTINUOUS SURVEY ON PREPAREDNESS

DATA-DRIVEN RISK CONTROL TOWER
RESPONDS TO DISRUPTIONS

1 24/7 MONITORING OF INCIDENTS
  • Continuous monitoring of events by trained DHL staff, based on R360 and customer supply chain data.
  • Create synergies as several customers can be monitored by a shared resource and sector interdependencies can be identified.
2 IMPACT ANALYSIS AND ALERTING
  • Identify the severity and impact of the incident.
  • Use predefined criteria to inform the correct customer department and contact.
  • Deep dive analytics on possible impact scenario and available mitigation measures using DHL’s logistics network.
3 EXECUTION OF PREDEFINED MANDATES
  • Use insights to create backup plans for possible risk scenarios.
  • With customer approval, execute mitigation measures on behalf of customer.

Customized weekly reporting on customer/sector risk scenarios and indicators.

Continuous business continuity survey of the supply chain partners to ensure preparedness.

GAIN FIRST-MOVER ADVANTAGE
ON RISK MITIGATION

AVOID SUPPLIER FAILURE

End-to-end supply chain visibility to use as a basis for further improvement projects, e.g. Incoterm switch project or supplier consolidation.

IMPROVE CRISIS MANAGEMENT

Choke points, critical locations, and clustering.

LEVERAGE DHL’s GLOBAL NETWORK

Your supply chain on granular level per business unit, product, material, shipment, and purchase order.

IMPROVE ALLOCATION OF RISK RESOURCES

Through better coordination of mitigation actions and utilizing your risk managers for preventive analytics.

REDUCE YOUR CARBON FOOTPRINT

By planning ahead and reducing your reliance on emission-heavy modes of transportation.